Cancellation Policy and Cancellation (withdrawal) form
Cancellation policy & cancellation (withdrawal) form
Consumers are entitled to a right of withdrawal according to the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity:
A. Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days and, in the case of a purchase, begins on the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods or, in the case of partial deliveries, the last goods. In the case of rental, the withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must
inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter or e-mail sent by post). You can use the attached model withdrawal form, which is not mandatory.
In order to comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
However, in the case of a rental agreement, this means that the start of the rental period and the delivery of the goods cannot take place until 14 days after conclusion of the contract.
You can also demand that the rental period begins before the end of the cancellation period, thereby waiving your right of cancellation.
Waiver of the right to withdraw from the contract in case of rent
You have no right of withdrawal if you rent a tent and the rental period begins with your express consent combined with your knowledge of the loss of the right of withdrawal in the event of premature commencement with the fulfilment of the contract, even before the expiry of the withdrawal period.
Explanation and acknowledgement for rent
from the beginning of the provision of services before expiry of the statutory 14-day withdrawal period:
By submitting the rental offer or accepting our offer (booking), you therefore expressly declare your agreement and acknowledge that the rental will commence before the expiry of the 14-day cancellation period. You expressly agree that in this case there is no longer any right of withdrawal and you expressly acknowledge the loss of the right of withdrawal.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you;
We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you;
Under no circumstances will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without delay and in any case within fourteen days at the latest from the day on which you inform us of the withdrawal from this contract. This period is deemed to have been observed if you send the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods.
You will only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for checking their nature, properties and functioning.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole residence and delivery address at the time of conclusion of the contract are outside the European Union, unless the law of the consumer's place of residence provides for such a right of withdrawal.
Furthermore, the right of withdrawal does not apply to contracts for the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs.
Furthermore, you have no right of withdrawal if you rent a tent and the rental period begins with your express consent combined with your knowledge of the loss of the right of withdrawal in the event of premature commencement with the fulfilment of the contract, even before the expiry of the withdrawal period.
B. Cancellation form
If you wish to withdraw from this contract, please fill out and return this form.
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in the case of communication on paper)
(*) Delete as appropriate